Frontline jobs difficult to do, due to customer whining

onźźa SG

ppl who have no heart to be in this line shd not be in this line

Totally agree.

onźźa SG

rooney9 seems to have alot of complains about jobs

This person is a naggy old woman. always post in the wrong thread, she should patronize the whining forum and post there.

Junyang700 SG

To you all Singaporeans are not polite when they speak to customer service staff, please think again. You are making such misleading sweeping statement. How old are you?

It is not in your thought that customers are sometimes blasted at by the customer service staff when they speak politely to them. Wait till you receive bad service then come here talk about it.

I would say both sides are equally wrong... and that accounts for like 50% of the population.

jgho83 SG

Its all determined by your upbringing. Are u a person with patience? Are u a detailed person? Do u pay attention to little details?

If u are a customer who is impatient, a slightly bad customer service is sufficient to provoke u.

If u are in the customer service line job, and u are impatient to customers, there is no way u can make the customer feel happy.

Lets put it this way, a true professional worker in the customer line is always prepared to take abuses and still perform the tasks fully at hand to satisfy the needs of their customers.

The company hire u to provide customer service, not to chase them away. And when they are not happy, u should do a reflection and improve your service.

I do encounter my share of bad customer service but at the end of the day, that is the best Singapore can currently offer to u, in terms of customer service. And like what FireIce said "ppl who have no heart to be in this line shd not be in this line", i cant agree more on that.

ps: i will give my example of a bad dining experience at Causeway Point, Swensen's.

I sat down and order a drink and my choice of food for dinner. The drink came to me pretty fast and I was made to wait for the food to arrive. When it did arrive, the food was wrong and I told them there's a mistake and one of the waiter double check with what i really ordered. I thought my food should be coming soon.

After about 10mins wait, when people around me already finished their food, mine was still not served. I waved my hand at the waiters and I question her why it took so long. As it turns out, the waiter who double check my order did not submit the order chit to the people in the kitchen.

Despite all this, non of the Swensen's staff came to me and say a word of "sorry". We were quite pissed off by their attitude (and this isnt aid by a hungry stomach i was carrying) and we got up and proceed to pay the money and left the place.

While we were walking out, a staff near the entrance greeted us "Thank you hope to see u again."

Well, I certainly wont want to see them again.

Rock^Star SG

my dad got his order 1 hour late.....and it was on the house after he made some noise.

onźźa SG

I would say both sides are equally wrong... and that accounts for like 50% of the population.

You considered both sides are wrong when a polite customer called the service line to enquire about the products. Service staff did not know about the products the company is offering and blasted at the customer. Customer was not angry at that time and requested the staff to ask his supervisor about it but he refused. You consider the customer is wrong. You have no sense of sound judgement.

Please be bothered to find out the details of the case before making judgement that the customer is wrong. You don't take marketing as your major or minor, do you? There again it does not take one to study marketing to tell who is wrong and right. It always base on case to case not on your sweeping statement.

onźźa SG

my dad got his order 1 hour late.....and it was on the house after he made some noise.

There is too much room for service improvement in Singapore. After all these years, there is little/no improvement.

charlize SG

Everybody gets abused by clients, fellow co-workers, bosses and even friends from time to time.

That's life.

Really.

Rock^Star SG

I like it in china you know...i tried to bargain for a souvenir at the great wall and the service staff told me to go buy at the forbidden city since i said it's cheaper there. hahaha, tickled my rib wth.

Another incident, i bought an expensive adidas backpack and after the purchase, the staff handed me back the credit card with one hand, no eye contact and no thank you. It was pretty silent. I wonder if these people grew up in rice fields or what.

Rock^Star SG

What irritates me is how a lot of those fashion apparel service staff will greet you when you enter the shop with that deadpan voice and eyes on the floor or ceiling. Then when you try something and then not buy, the smile (or the lack of) on the face goes off immediately.

Restaurant staff will serve you the food and ask the table to enjoy the meal instead of looking at you.

You can try QB house haircut. You enter and they say konichiwa while still focusing on the customer's hair. Konichiwa to the hair for fuck sia lol.

Asromanista2001 SG

There is too much room for service improvement in Singapore. After all these years, there is little/no improvement.

customers also never improve mah...............still demand too much and being unreasonable...........not like USA leh............they got tip leh..........here no have mah..........

so customers must be ''automatic'' lah..............must know how to ''respond'' lah..............

onźźa SG

customers also never improve mah...............still demand too much and being unreasonable...........not like USA leh............they got tip leh..........here no have mah..........

so customers must be ''automatic'' lah..............must know how to ''respond'' lah..............

Tell me how you know the customer is not automatic. It has been said in the text that the customer was not angry that time when blasted and requested the service staff to check with the supervisor and staff refused. Is this not automatic?

You should suggest to let the service staff continue to be ill manner to the customer and pat him on the shoulders and tell him well done. What a peck of shit from you.

Asromanista2001 SG

aiyah...........why get so angry ???

i not talking about article lah...........i'm saying many customers also at fault.......

onźźa SG

aiyah...........why get so angry ???

i not talking about article lah...........i'm saying many customers also at fault.......

All service staff are angels. All customers are Satans.

onźźa SG

Some service staff accord the same treatment to the customers in Singapore. Not just the PRcs do it.

Asromanista2001 SG

i know some sales people also very jialat one..............mostly the younger people lah..........

but i don't blame them lah............they're doing a job they don't like mah...........

plus commission not high plus no tip..............

if their boss got give profit-sharing then different liao...............

onźźa SG

i know some sales people also very jialat one..............mostly the younger people lah..........

but i don't blame them lah............they're doing a job they don't like mah...........

plus commission not high plus no tip..............

if their boss got give profit-sharing then different liao...............

Simple, just don't work as customr service staff. There are other interesting jobs.

I won't blame them if they lack product knowledge when the companies don't do the job to train them.

dechang SG

I think rooney9 should start a new thread call "rooney9 hard to find a job because he whines too much in all his jobs"

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