My ATM/Debit card info was stolen

Tina goh SG

Terrible! someone withdrew my money from atm at Changi and upper serangoon, i lost a total of SGD5500, now police is investigating it, hope to get back my money from POSB. My card was keeping safe in my wallet at all time, the last withdrawer i made was in Jervois Road Esso station early at 6.50am, 3 days later, all nonsense came!! I logged on to internet banking 2 days ago and realised several withdrawers weren't done by me, got a shock!!!

Tina goh SG

Anyone had this incident before? Did you guys manage to get back the money?

weymas SG

yeap happened to me before, except those fraudulent transactions were made overseas in USD when im in singapore.. just call up the bank and let them know that these transactions are fraudulent. they have a team that looks into such cases, and usually your money that has been fraudulently charged will be returned to you.

goodheart SG

how long did it take for them to refund you the money?

Rock^Star SG

I thought they have the anti-theft device on the ATM card insert slot?

goodheart SG

did the police freeze your bank account pending the investigation?

ditzy SG

I thought they have the anti-theft device on the ATM card insert slot?

TS could have used his card at a 3rd party merchant, just need a magnetic strip reader, the patron to lose focus on the card for 10 seconds, and sneak a peek at the patron keying in his pin number.

Tina goh SG

No, POSB and police did not freeze my account, the bank didn't even suggest me to do anything. I insisted to close the account and reopen another one, transfered all balance funds to the new account. Do you know will the police call me to view the camera together? i am still waiting them to call me up. sad...

goodheart SG

police take very long 1. They are famous for liking to sit on cases. I think it will take at least 6 months to 2 years for them to finish investigation

Tina goh SG

wah!! can't imagine that. Do you think i should contact the bank myself or sit here waiting the police to call me again?

goodheart SG

nothing the bank can do. can only wait for police to call. even if you call police they will tell you its still in the process of investigation

Fseieh SG

wow suddenly my card looks very fragile, better go home and check soon

Tina goh SG

ya, next time i should check my account at least 12 times in a day, play safe and set the limit to $100 only per day..

sbst275 SG

funny..

There's a ATM withdraw limit...

goodheart SG

atm withdrawal limit is 2k a day..

if you have alot of money and you never check for 10 days, 20k is gone just like that..

Tina goh SG

Find very scary now to use atm even a new card was issued to me.. Maybe we all should cover the views as much as possible when we key in our 6-digits pins on the pad. Use wallet or our left palm to cover, what you think? Even our card has been cloned, without the correct pin, money still unable to withdraw.

Rock^Star SG

If wanna play safe, the best is to use cash. I don't think it's the fault of the atm since there's an anti-theft slot device there. Like ditzy said, you could have lost it while your card was swiped in another transaction.

Salarysingapore SG

cash is still king!

goodheart SG

If thats the case, the credit card companies in singapore will all have to close down

Rock^Star SG

If thats the case, the credit card companies in singapore will all have to close down

no joke man, it's a common theft method around the world. Cash is best. Credit cards only if necessary.