I just went to Cathay AMK for a show tonight. But what happen
make me very upset.
I am buying 2 tickets , pass staff credit card, sign for
it, staff keep the signature slip , pass me back ticket , credit
card and customer slip. As i was walking, with the 3 item on
my hand out of the cinema, suddenly the staff come after me -
he just say i took the signature slip, which was not true - he keep
it before he pass me back the ticket and card.
He see that i have a slip on my hand grab it , but then later
realise it is the customer copy. Next he insist we go back to the
counter, then at there he keep accusing me of having taken the sign
slip. I check , no everything was on my hand, he kept it
before he pass me the 3 items. The best thing was he say
without the sign slip - I must sign again for ticket !!! I
refuse as if it will mean double charge .
The manager came - instead of being understanding that I am pissed
off being accused a thief by his staff for their own mistake of
misplacing things, which is their internal issue. Why drag a
customer back to counter just because they misplace their own
things and try to push the blame to customer. The
manager try to force me to sign for ticket again which can end up
as double charges to my card, which is unfair . He
say that if since they misplace their copy of sign slip - it is
invalid transaction . He even went as far as threaten to by stop me
going in and tear up my tickets.
Imagine you buy things from shop, you pay the casher $20 , you
left with goods. The casher misplace the money .... then they come
to say you steal things and threaten to take back your items
as they misplace the $20 so it become invalid transaction ? - is
that fair ? that is their own internal company business
!!!
In the end, after all the threats, i got no choice by to sign on
the customer copy - which to my surprise the manage kept it
..... instead of just keeping a photocopy !!! Customer copy
is for customer !!!
What pissed off me big time is - it is over just $12 that the
cathay manager and staff , shame, threaten us over !
What about my human and customer rights !!!
Very shameful of Cathay cinema. Instead of being sorry for their
own internal mistake, they shame, abuse and threaten their customer
and try to push the blame to customer.
I will frankly boycott cathay for such behaving so
shamefully over $12. To them customer reputation, time and dignity
can be drag through mud over $12 which was their own mistake...
totally shameful.
did u ask them to void the 1st transaction? in the both the
customer and merchant slips, there is a transaction
reference number. they can simply enter the refer number
into the swipe machine and print a duplicate
copy...
and it is also used for voiding the transaction... e.g. cashier
swiped and enter wrong figures... e.g. under/over charge...
and when the monthly bill comes... call up ur credit card hotline
and question the transaction bill... they will fax the company to
verify the transaction by providing the signature copy within 1
month of the bank fax, or else the credit card company will
void and refund u the money.... that's y the company must keep the
receipts for 5 years for audit, according to the law.
