OK, stella, to be fair to you, let me explain further.
Sometimes, people may be in vulnerable moods. They may need
assurances, compassion, empathy, a listening ear. They do not want
to feel criticised, judged, teased, mocked, insulted. Times like
that, a kind word, a listening ear, a gentle spirit, does much -
it's like a balm that soothes the soul.
Geddit??
