You'll be surprised at how double-faced things can be... but
then again, that exists in every organisation, doesn't it?
In front of patients and relatives, the Sisters and Senior
Management can put on pretty smiles and act graciously and all
that...
But to the ward staff, they can be very unreasonable and, my
favourite nickname for them is - 'Wong Ah Mah' (Empress Dowager).
Sometimes, they way they act is very military-like and with an iron
fist. 
I love to say that they're still following the 1960's management
style, esp McGregor's Theory X and Theory Y! 
Of course, there are a handful who are more 'enlightened' and don't
act stuffy like the rest of them, but they are the exceptions,
rather than the rule. Sad, isn't it?
You really won't know how bad it gets, till you're one of us. If I
were to tell you some accounts of stuff that happened, you'd be
shocked that in this day and age, stuff like those still exist!
