Dear Littlestream
Satisfaction guaranteed is not a clause needed under the contract
law, neither has it been stated in any part of our conversation.
But there is evidence to show that you have consumed a service from
us, and therefore, we will enforce our right to pursue legal
proceedings against any customer who has chose not to pay the
bills. We regret that you receive such inconveniences, and we hope
you will pay up to avoid any delay in receiving services from us
again
Have a nice day

Yours, seriously, Diary