ON-CALL customers more priority

Poolman SG

No ar ? I didn't say , don't anyhow accuse .

Poolman SG

He bidded for the call even b4 the customer gets on board , just that the confirmation of job came too late , so late until when the customer just about to get on board , the job confirmed !

Poolman SG

Don't tell me , tell Mr Lee , our PM ..... he's boss !

He all voted for him , get him to do something la in return la .

Talk so much for what ?

BufPuf SG

i heard from the taxi driver that

if drivers were caught 'driving empty' and not picking up customer..
they will be suspended for 2 weeks and fine or something

got those LTA people 'secret cover'..caught them 1

DailyFreeGames.com SG

Laughing Thanks for your feedback. It will be forwarded to LTA (or whichever authorities concerned).

^tamago^ SG

i use comfort WAP booking. no horse run de. Laughing

Poolman SG

Hahaha ..... rumour la .

I have been doing it for years , oops !!!!

Don't know why , once got many customer , i always wanna pang jio . Don't know LTA people know what's pang jio ?

Poolman SG

If taxi drivers like that suspend two weeks , than in two weeks from today , there won't be any taxi left on the road . Mr. Green

oxford mushroom SG

Taxi drivers are required to accept all fares as long as their cab is for hire. Whether it is 1 or 4 places, regardless of the destination, they cannot refuse to pick up a passenger as long as they are available. Once a passenger has boarded the taxi, they are required to reject any bookings even if one should arrive at that time.

Passengers who are affected can take down thge registration number and report it to the LTA. They will NOT condone such errant drivers.

Poolman SG

That is not what was told to us by our company , anyway ...... it's not a big issue , just don't pick customers on the street can liao , pick already more problems . Laughing

oxford mushroom SG

Someone is lying...either you or your taxi company. This is an exerpt of the reply I got from LTA:

"Following your feedback, we have requested the taxi companies to clarify their call booking system. The taxi companies have explained that their drivers must accept all fares as long as their taxis are available for hire. The taxi drivers are required to reject the booking job if it has been despatched after the passenger has boarded his taxi. In view of the above, we have advised the taxi companies to remind their taxi drivers that it is an offence to refuse to convey their passengers without reasonable excuses or refuse to stop upon beaconed.

We would like to assure you that LTA take all passengers' feedback seriously and would not condone any bad behaviour from our taxi driver...."

I will forward your response to LTA as well. Did you say you are with Comfort? Mr. Green

BufPuf SG

aiya LTA say is one thing..but taxi drivers do is another thing

how many of us would know that if we don't find out from LTA?

the taxi drivers (as usual) can just lie and say that they have to pick up on-call customers

nightsky87 SG

Originally posted by oxford mushroom:

Someone is lying...either you or your taxi company. This is an exerpt of the reply I got from LTA:

"Following your feedback, we have requested the taxi companies to clarify their call booking system. The taxi companies have explained that their drivers must accept all fares as long as their taxis are available for hire. [b]The taxi drivers are required to reject the booking job if it has been despatched after the passenger has boarded his taxi. In view of the above, we have advised the taxi companies to remind their taxi drivers that it is an offence to refuse to convey their passengers without reasonable excuses or refuse to stop upon beaconed.

We would like to assure you that LTA take all passengers' feedback seriously and would not condone any bad behaviour from our taxi driver...."

I will forward your response to LTA as well. Did you say you are with Comfort? Mr. Green
[/b]

Waa, relax la, can clarify slowly one, why need to go and stir..

SBS9818A SG

Are you too free, oxford mushroom?

105090 SG

the replies from LTA etc are all model answers...

the people there got answer templates to handle such complaints from tough nuts Mr. Green

just do things practically instead of "theorectically"

oxford mushroom SG

Passengers should know their rights and not allow errant taxi drivers to get away with poor service, especially since they have raised taxi fares.

Don't accept the lies the taxi driver tells you...always check withe the regulator and make complaints.

SBS9889U SG

The taxi dat did dis kinda tings 2 me was SHC 2378 L of Comfort.

Poolman SG

Yes , I am with ComfortDelgro . To be precise , Yellow Top cabs Pte Ltd .

Poolman SG

Agree absolutely with 105090 . Laughing

Poolman SG

It's better LTA and Comfort liased more with this sort of issues , and come out with one foraml standing order , to make sure cabby must this .... must that ..... must so and so ..... must what what what .....

once and for all .

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