Originally posted by oxford mushroom:
LTA has made it clear:
[b]"The taxi drivers are required to reject the booking job if it
has been despatched after the passenger has boarded his taxi.
"
Passengers with such encounters can take down the registration
number and make a complaint to LTA. Taxi companies will respond if
pressure is put on them by LTA....look at today's papers.
[/b]
of course LTA must tell you this to make you , a complainant
happy ma .
Usually LTA will refer this issues to the taxi company , and the
taxi company will "investigate" , and verbally will warn the
drivers , no second chance liao .
Comfort does practise giving first time offender a chance .
Comfort cabbies who has experience like me , will surely not get
anmore complaints , cos we don't take street customers .
Cabbies have their say also a , if we reject 3 bookings a day , we
will be suspended from taking jobs the whole day .
I can imagine LTA received tonnes of similiar complaints each month
, so far , non of my colleagues got what so called termination due
to this .
I also know one of my colleague got terminated due to fighting
on-to-one with a customer .
