EZ-Link Card

Jacquelyn Tan SG

I was unfortunate to have dropped my new EZ-Link card (with quite a large stored value in it). Prior to the lost, I have submitted the EZ-Reload application about 2 weeks earlier.

I called TransitLink office to report the lost and also to haul the application. They assured me that everything would be settled on their end.

To my surprise when I received the letter from TransitLink a few days ago, informing me that my application was successful. As the letter states that the facility needs to be activated before it could be use, I ignored the letter.

I got a shock when I looked thru my bank statement and discovered that an EZ-Reload amount has been deducted from my GIRO account for my lost card. This contradicts to what was stated in the letter. I called up TransitLink immediately. The lady on the receiving end confirmed that my card had been reported lost, but was unable to provide an explanation for the deduction. She was apologetic and told me that she would escalate this issue and process with the refund. The refund process would take approx. 1.5 months!

Lesson learnt? Always look through your bank statement unless you are charitable to all organisation (and in this case, you can always “donate” to me.. *lol*)

FireIce SG

lesson learnt is to take care of ur ezlink card

and other belongings

and not to top up large amounts in the card

mrts and ATMs are all over, very convenient to top up
so no need kiasu put a lotta money inside bcos u think it is very ma fan to keep toppping up

noahnoah SG

best is to just top up 10 dollars

each time will do

105090 SG

nowadays take public transport.. fares so scary.. sometimes $10 can finish within 2 days!

noahnoah SG

nowadays take public transport.. fares so scary.. sometimes $10 can finish within 2 days!

still ok

i think in no time

PAP will increase or a better word

"adjustments" the bus fares again

Veggie Bao SG

My condolences.......

Poignant SG

RIP to your lost card

RETARDED_MORON SG

Apparently someone actually took full advantage of the new $500 maximum limit.

Jacquelyn Tan SG

Public transport is so ex! 2-way to and fro work cost me $5 daily!! So normally i top up $40 everytime when the stored value is low.

If i am not mistaken, u cannot use ur card if your value fall below $3, unlike the old card where you still can have minus value... (miss that!)

It would be inconvienent if i am on the bus and cannot use the card due to the $3 cap. Have to pay cash (worse if i only have like big notes), cannot take adv of the transfer rebate, and have to pay more as compared to card users.. V loogi...

~N3RD~ SG

Ti....

TooFree SG

It is right that they ought to refund you the EZ-Reload amount. But perhaps they could at least have a cap amount or a hotline to cancel the EZ-link card if you happen to drop it. Just like credit card.

FireIce SG

yah mah

got refund
but take 1.5 mths

esuopsgnowk SG

Have to be extra careful when u already top up large amounts sia...but anyway, condolences to the lost card. Next time top up max $20 will do...they need 1.5months to refund u? Sorry if I misread...then did they help u cancel your lost card? If not from your bank account will be deducted more? Better check constantly in case they deduct more...

Jacquelyn Tan SG

Thanks a lot for your concern :)

Saw the refund in my bank statement yesterday. I have cancelled the giro arrangement on that lost card so it should be fine.

tut4nkh4m3n SG

gotta be real careful here. soon enough the EZ link card could be used for every transaction, like a cash card, losing it will be like a whole in your pocket.

viciouskitty74 SG

am using a wide phone. So now my ezlink card is attached to the phone under the phone's silicon covers.

Works for me to tap my phone at the ezlink machine since my phone is always in my hands and i have its earphones attached into my ears.

I hope they can eventually make the ezlink card smaller or at least just a simple token that can be attached onto a phone for easier tapping and carrying around.

tut4nkh4m3n SG

am using a wide phone. So now my ezlink card is attached to the phone under the phone's silicon covers.

Works for me to tap my phone at the ezlink machine since my phone is always in my hands and i have its earphones attached into my ears.

I hope they can eventually make the ezlink card smaller or at least just a simple token that can be attached onto a phone for easier tapping and carrying around.

that's a cool suggestion. but it'll take quite a while for convention to change. maybe next time it'll be embedded in our skins, o.O - that way we can't lose em, ha

loki_chaos SG

If i am not mistaken, u cannot use ur card if your value fall below $3, unlike the old card where you still can have minus value... (miss that!)

Suprisingly this only applies to MRTs...buses they still deduct even if you have 1 dollar left on ez link card.

Jacquelyn Tan SG

am using a wide phone. So now my ezlink card is attached to the phone under the phone's silicon covers.

Works for me to tap my phone at the ezlink machine since my phone is always in my hands and i have its earphones attached into my ears.

I hope they can eventually make the ezlink card smaller or at least just a simple token that can be attached onto a phone for easier tapping and carrying around.

Wun the electromagnetic wave from the phone interfere when you tap? As in the mrt tapping plate produces error?

I saw many ppl tapping their wallet (with their ezlink card inside) and the plate shows error / not able to detect. No prob when they took out the card and scan it separately

viciouskitty74 SG

So far, I had no problems with the card reader not reading my cards. So I dont think it interfered, even when I was on the phone or listening to fm radio on the phone.