With this experience, I will never buy toyota cars anymore

last SG · 2007-06-26T06:27:44+00:00

BMWs? PML has been known to provide one of the worst after sales services in the luxury cars market.

xiaofeiyu SG

I'm driving a vios and recently my car broke down. It broke down on sunday(17/6/07). So I called the tow company number that was on the sticker of my windscreen.
He asked where I want my car to be towed too? As I tot SIN MING was nearer, I said tow to there. ANd he said a charge of $60 will be required. But I told him my car was under warranty, den he say, it will be free.

On monday, I called sin ming to ask hows my car status now. They say need to bring to Leng Kee HQ to repair. Good, I asked do u all provide a car so that I can drive? I need a car to bring me around badly. But the sales person say NO. Cars under warranty, we do not provide cars. Cars without warranty, we provide. I mean... what the #@!$#@!? And the sales person, no they call advisor, is very very RUDE! Both at leng kee and sin ming.

I really regret buying cars from toyota knowing that their after sales services is so bad. And it been a week and still no news about my car. When I call Leng Kee just now(25/6/07) the RUDE Advisor says she dunnoe anything and need to call sin ming to check. When I called sin Ming and check, they asked me to call LEng kee!! OMG... I'm being pushed around!!

Can anyone advise me on what to do? esp those with similar problems.. thanx

stellazio SG

buy lexus.

sir_boris SG

is std that no courtesy car will be provided under warranty. most non luxury make are also like tat, and courtesy cars and... really courtesy. not a right.

however, is not acceptable for a toyota to be off road for such long time. and is kinda 1st time i heard of for non accident cases.

n0x SG

my father's altis is also under warranty....

he had no problems whatsoever...

and he also had a spare vios to drive tt time when his car was being repaired....

tomsss SG

ask to talk to the general manager instead. say the service officer is rude, delay unacceptable and matter being pushed around is ridiculous. very likely you will see a change from thereafter Razz

paperx SG

yeah.. best way to solve the problem..

complain it to the highest position.. sure get things done quickly...

Vigelic SG

why call call call..

just go direct down to leng kee and speak with the pple face to face.. if they ask u go sin ming u scold them back they think u v free is it run here run there..?

if they still say is sin ming prob then u ask them call for u from leng kee call sin ming and tell u wads happening.. they can't do it then call the manager in leng kee..

basically just show ur face

casshern SG

one thing i learn with BM, never ever give in. they tot u will give up and just sit and Lan lan wait for ur car.

dun even call them, go down to Leng kee and make hella noise. dun need give face or watsoever. in fact, it might even be a good idea to call up Toyota Asia Pacific instead of Borneo Motors.

let toyota know how bad BM is handling their products and chut all the pattern u can tink of.

eviljustice SG

try posting this in straits time forum
im sure they will get back to u asap n show their deepest sorry

Garage R SG

best!!!

iveco SG

I thought Toyota’s reliability was legendary. Even better than Mitsubishi, according to some.

Rock^Star SG

Did you examine your own attitude first? Did you (in your anxiety) come across as demanding and unreasonable?

It's your word......and only your word here.

Anyway, cars under warranty do not provide contingency cars, unless the AIG insurance you have bought covers this.

casshern SG

from 1st hand experience, i believe the problems come mainly from BM

tomsss SG

even if the customer is unreasonable or demanding, the Customer Service Officer/Advisor should not display any form of rudeness or displeasure to the customer, regardless of how difficult the customer may be. Its basic service etiquette.

dbowie SG

Laughing

ditzy SG

Oh, so its actually the service staff and not the car. Laughing If komoco motors treats you the king, would you buy a hyundai?

Rock^Star SG

Well, maybe this is not for me to comment. I have had pleasant experiences with BM for the time I owned my Toyota.

dbowie SG

no.

Anti_AhSiah SG

U are driving a VIOS but u act like u are driving a Lexus. Courtesy car? Come on! When u pay peanuts u get monkeys. Just like Durai and Richard Yong.
So stop whining.

passerbyJIA SG

consider youself lucky as they still honour the warranty of your car though you may not know how soon you can get it back Mad . My friends Corolla, which was no longer under warranty, had a minor accident and Toyota charged him S$5250, later "discounted" to $4980, for replacing the rear bumper and a signal light plus labour. Japanese cars are cheap to maintain? Crap!