USB printer detection woes

Parka SG

I've got this new USB printer, Canon s9000.

Most of the time, my computer will pop this dialogue box (see below) when I insert the usb cable.

As a result, I can't get my computer to detect the printer at all.

- I've tried changing the USB cable.
- I've installed the latest printer driver (only by chance because the printer was detected just that once for the installation to finish successfully).
- The printer just came back from servicing and the guys there successfully did a print test using Win98. I'm using WinXP.
- Printhead was changed.

What could be the problem here?
Anyone faced with this problem before?
Help is greatly appreciated!

Computer specifications:
Pentium 4, 2ghz. 2g ram. WindowsXP SP2

Update
After searching the internet, it seems that people tried shutting down the computer and pulling out the plug to release the static.

It worked for me at the detection stage. Meaning, in the Printers and Faxes window, it showed that s9000 is ready.

But when I tried to print, it says that printer is not responding.
I pull out the usb cable and replug and got the error message again.

ndmmxiaomayi SG

How old is your PC? Is it bought before 2002?

dork3d SG

Have you try shutting down your computer, unplug and plug in your USB printer, switch back on your computer? It works sometimes…

MosPosterior SG

Install the driver comes with your printer? Rolling Eyes

Parka SG

July 2002

Parka SG

I installed the latest driver I downloaded from their website, instead of the CD.

ndmmxiaomayi SG

I'm afraid that your computer might be too old to detect the new USB hardwares.

Try updating the drivers for your USB hubs. The latest version is 5.1.2600.1106

troublemaker2005 SG

Can click on the box and see what's the error message and show us here? mayb you follow the message u can also solve it yourself

Mr. Green

MosPosterior SG

That should be the point.. Laughing

The CD will definately contain more useful drivers than those in the net..
The CD will know what your PC needs, the latest driver in net might be for WinXP SP2 or even Long Horn.

Since your printer doesn't need any new colour defination, the driver from your CD should be more than enough.. Laughing

Parka SG

It will just show that there's some device connected to one of the USB ports.

Parka SG

How do I go about updating them?

ndmmxiaomayi SG

Either through Windows Update or you right click My Computer, Properties, Hardware, Device Manager.

Right click on USB Root Hub, Update Driver.

Parka SG

My driver version is 2.2.2.0

Confused

TehJarVu SG

borrow this thread a bit... how do people post just a section of their print-screen pic huh? example: the dialogue box in the first post....

or sometimes just a sentence of a chinese text like below:-

ndmmxiaomayi SG

Print screen first. Then go to MS Paint, use the select tool and cut off the part you want.

Paste in a new blank MS Paint, adjust the size accordingly, save it and post it up.

TehJarVu SG

thanks mayi!

but after i pasted it, how to adjust the size....... (see, got so much blank space at the bottom...)

troublemaker2005 SG

find your prob 'complicated'. you claim that your s9000's a new printer then you say it just come back from servicing. please if you have the the user and installation manual please follow it step by step religiously. i have downloaded the s9000 user guides over at canon.com.sg and its not very user friendly. miss a step and most probably it will not work. i know of scanners and printers and other peripherals that may have rather 'complicated' installation process too.

try going through the installation process again patiently step by step against the user manual.

ndmmxiaomayi SG

After this, click on the select tool again. Click on anywhere, as long as it's the big blank white space as you have shown in the picture. You will see some small dots. To adjust, scroll to the bottom, an updown cursor will show up if you are at the dot. Just click and drag up, the size will be adjusted. Same goes for adjusting the width.

Parka SG

I've tried updating. Most are 5.1.2600.0 or 5.1.2600.2180.

The error dialogue still pops.

troublemaker2005 SG

what lao trying to help you from experiences other have...

try this

Mr. Green