User Monitoring Most Effective When Blended
Half of all mission-critical Web site problems are found by
disgruntled users, not IT teams, according to Coradiant, a
real-user monitoring product provider.
"It's as if you were sitting in restaurant, and my job was to check
to make sure your coffee was warm, and I'm going around once a day,
not every five minutes," Vice President of Product Management and
Co-founder Alistair Croll said during a recent interview. "It's
something I wouldn't know about unless users start screaming and
saying the coffee is cold."
