Concepts Vacation Club (CVC) Membership

last SG · 2012-01-19T00:46:16+00:00

Would like to alert Concepts Vacation Club (CVC) Members to exercise caution when dealing with these 3 companies:1. Concepts Club Services Pte Ltd @ POMO Bui...

A Good Samaritan SG

Thanks A Good Samaritan.

CCS called me on thur and insisted that I must go down on fri to settle the membership & refund issue. Luckily saw this forum and decided not to meet them.

THE SCHEME IS QUITE BELIEVABLE AS CCS HAS CVC MEMBERS' DOCUMENTS AND THEIR COMPANY'S LOGO IS ALMOST IDENTICAL TO CVC.

Have tried to log in to CVC website and was told that my membership has expired also.

SHOULDN'T IT BE EXPIRING IN SEP 2012?

PLEASE CHECK THE STATUS OF YOUR MEMBERSHIP WITH CVC MS <[email protected]>.

Will try my luck on the CRS in sep.

DO ALSO CHECK THE STATUS OF YOUR CASH REWARD SCHEME WITH ADMIN <[email protected]>

KINDLY TAKE NOTE OF CLAUSE 3 OF THE CONTRACT FOR CLAIMING CRS MONIES.

REPLY IN BLUE BOLD PRINT ABOVE

Azimah2001 SG

The CONCEPTS CLUB SERVICES is now located at Park Lane... still using the logo Concepts,

I was with them till 11.00pm last night. I m supposed to meet them today @12pm to give them downpayment of $3000 to terminate my membership..

Is this believeable?

ZY SG

Hi A Good Samaritan

The CVC membership card staed member since Jan 06 and valid thru Jan 11. I supposed it has expired last year though mine should start in Aug 05 and last through 15 years. Think LGM only pay 5 years of membership instead of 15.

Have written to the 2 emails already on thursday night but they yet to reply.

ZY SG

The CONCEPTS CLUB SERVICES is now located at Park Lane... still using the logo Concepts,

I was with them till 11.00pm last night. I m supposed to meet them today @12pm to give them downpayment of $3000 to terminate my membership..

Is this believeable?

DON'T GO!!!!

snarimah SG

Hi,

Does anyone been to this company located at 400 orchard road orchard towers #04-23. Their company name is concepts service claimed that they are directly from Concept vacation club. They mentioned that they are able to terminate our membership after we pay any outstanding liabilities based on our record from the Spain side but if we choose to continue the membership, we have to pay the maintenance fee to them. They also mentioned that the current membership we are holding has a cash value so once terminated, they will inform us of the current market value and pay us back the monies.

Wondering has anyone been to the company and what do they tell u?

Thks,

Naz

snarimah SG

Hi John,

Dont mind could you share exactly what they told u when you visit their office at Orchard Tower. Was the indonesian guy u mentioned was he bald? Did you pay any deposit there?

Hope u could share. thks

A Good Samaritan SG

Hi,

Does anyone been to this company located at 400 orchard road orchard towers #04-23. Their company name is concepts service claimed that they are directly from Concept vacation club.

I DID.

THE NAME OF THE COMPANY IS "CONNECTION TOURS & TRAVEL" AND IT IS MERELY A TOUR AGENCY. HOWEVER, ACCORDING TO CVC's WEBSITE, IT IS CVC's CORPORATE OFFICE IN SINGAPORE.

I ALSO DISCOVERED THAT THIS COMPANY IS RELATED TO "CONCEPTS CLUB SERVICE @ POMO BUILDING" AND "DYNAMIKZ NETWERKZ @ ORCHARD TOWERS".

PLEASE DO NOT DEAL WITH ANY OF THESE COMPANIES.

They mentioned that they are able to terminate our membership after we pay any outstanding liabilities based on our record from the Spain side but if we choose to continue the membership, we have to pay the maintenance fee to them. They also mentioned that the current membership we are holding has a cash value so once terminated, they will inform us of the current market value and pay us back the monies.

Wondering has anyone been to the company and what do they tell u?

UNTRUE.

UNFORTUNATELY I WAS MISLED TO ACCEPT (1) CONCEPTS CLUB SERVICES @ POMO BUILDING TO ASSIST ME TO TERMINATE MY CVC MEMBERSHIP & RECOVER MONIES DUE TO ME; (2) CONNECTION TOURS & TRAVEL @ ORCHARD TOWERS (REPRESENTING DYNAMIKZ NETWERKZ) TO ASSIST ME TO RECOVER MONIES FROM MY CVC's CASH REWARD SCHEME THAT HAD LAPSED.

UPON CHECKING DIRECT WITH CVC, I RECEIVED CONFIRMATION OF THE FOLLOWING: (1) MY CVC MEMBERSHIP HAD ALREADY EXPIRED; (2) CONCEPTS CLUB SERVICES IS NOT RELATED TO AND HAS NO BUSINESS DEALINGS WITH CVC; (3) MY CASH REWARD SCHEME HAD LAPSED AND I CAN'T CLAIM ANY MONIES.

AS SUCH, I CANCELLED BOTH SERVICE AGREEMENTS AND FILED A POLICE REPORT. I WAS LUCKY TO GET BACK A FULL REFUND BUT IT WAS NOT EASY-GOING, PARTICULARLY FROM DYNAMIKZ NETWERKZ (IT TOOK ALMOST 3 MONTHS).

BY THE WAY, CVC HAS RECENTLY PUT UP A NOTICE TO ADVISE MEMBERS NOT TO DEAL WITH CONCEPTS CLUB SERVICES.

Thks,

Naz

REPLY IN BOLD PRINT ABOVE

A Good Samaritan SG

Hi John,

Dont mind could you share exactly what they told u when you visit their office at Orchard Tower. Was the indonesian guy u mentioned was he bald? Did you pay any deposit there?

Hope u could share. thks

By the way, Concepts Club Services is at 1 Selegie Road #02-14 POMO Singapore 188306. I last visited them in Nov 2011. Have they shifted to Orchard Towers?

The bald guy is Bobby Wiranto. I am not sure if he is an Indonesian but he is the Manager, Members Service of Concepts Clubs Services.

A Good Samaritan SG

Found this info from CVC website,

http://www.conceptsvacationclub.com/final-data/phpportal/index.php?jump=about_office&langc=6

Singapore
Connection Tours & Travel
400 Orchard Road #04-24
Orchard Towers - Singapore 238875
Tel : (65) 67338484
Email : [email protected]

Is this true?

Visited their office last week as they claim can help us termintate, they say will email me the info, but they have not send anything yet.

The also ask us to pay back the past year maintenance fee and also the upcoming year new maintenance fee. I have just received the invoice for new maintenance fee. Any advise?

Also receive call saying they represent some legal company which is having an on going Class Action and will sue LGM / CVC. Pay nothing to join, once they win the court case, they take 25% and 75% will be share among those who join. Any advise?

Oops, I didn't see this post until now.

Yes, it is stated in CVC's website that Connection Tours & Travel is CVC's corporate office in Singapore. I had gone to their office to find out whether Concepts Club Services is really CVC's authorised service centre. They confirmed of the relationship.

Connection Tours & Travel also represents Dynamikz Netwerkz for timeshare matters. By the way, the cheque that I had received for cancellation of a Service Agreement with Dynamikz Netwerkz (represented by Connection Tours & Travel) was issued by Concepts Club Services.

Separately, I had also written to CVC for confirmation. CVC claimed that they are not related to and do not have any business dealings with Concepts Club Services. This contradicted what Connection Tours & Travel had told me. As such, I wrote again to tell CVC about it and had requested CVC to remove Connection Tours & Travel's contact details as this company is unethical & dishonest in providing information which as a result may mislead CVC members to make wrong decisions. CVC did not respond to my email at all. However, CVC has recently put up a notice to advise members not to deal with Concepts Club Services.

WARNING:

BE VERY CAREFUL WHEN DEALING WITH

1. CONNECTION TOURS & TRAVEL

2. CONCEPTS CLUB SERVICES

3. DYNAMIKZ NETWERKZ

snarimah SG

Hi Good Samaritan,

Thks so much for your prompt reply. Yup me and my husband when down to Concept Club Services at Orchard tower last few days. So they told us about the same thing that is whether we choose to terminate or carry on with the membership. So we told them that we wanted to terminate and they told us that if we choose to terminate, we will have to pay the outstanding liabilities which amounted to $8k+ after the calculation. Then they told us that we have to pay a deposit of 2k first so that they can proceed with the solicitor after that we have to pay the balance. The whole process will take about 4-12months before we could recover our monies then after which we have to pay 5% commission to your side. What this the same scenario for your case? The thing that puzzles us was that they were able to show our record from the spain side stating our maintenance fees, open market value, type of membership purchase etc etc, wonder how they got those info from??

Ive actually paid $1k only as i told them $2k is too much and they are fine with it.

After reading all this, how do i get out of this situation as most probably they might be calling me to fix an appointment with solicitor? How do i check with cvc directly with regards to my membership?

snarimah SG

Hi Good Samaritan,

Yup the guy name who claimed to be the manager was Bobby Wiranto, he gave his name card to us and the company name is Concept Club Services so i guess they have shifted to Orchard Tower now! He sounded so convincing as he kept putting down the other companies who had conned us before saying how could they do this to people like us so on and so on. He also told us that some members had already managed to get bavk their monies.

So can I make a police report juz like what you did? Or what should i do?

A Good Samaritan SG

Hi Good Samaritan,

Thks so much for your prompt reply. Yup me and my husband when down to Concept Club Services at Orchard tower last few days.

I thought Concepts Club Services operates in POMO Building and Connection Tours & Travel is in Orchard Towers.

So they told us about the same thing that is whether we choose to terminate or carry on with the membership. So we told them that we wanted to terminate and they told us that if we choose to terminate, we will have to pay the outstanding liabilities which amounted to $8k+ after the calculation. Then they told us that we have to pay a deposit of 2k first so that they can proceed with the solicitor after that we have to pay the balance. The whole process will take about 4-12months before we could recover our monies then after which we have to pay 5% commission to your side. What this the same scenario for your case?

Same

The thing that puzzles us was that they were able to show our record from the spain side stating our maintenance fees, open market value, type of membership purchase etc etc, wonder how they got those info from??

How did Concepts Club Services get our documents? Probably ex-LGM's employees may have sold the documents to them or may be working for them now.

The computation can easily be prepared and printed out like an email from CVC to Concepts Club Services. I believe you may have waited for an hour or so and all this was done in the backroom.

Ive actually paid $1k only as i told them $2k is too much and they are fine with it. After reading all this, how do i get out of this situation as most probably they might be calling me to fix an appointment with solicitor?

Quickly submit a written instruction to cancel the Service Agreement with Concepts Club Services.

Reason: According to CVC website, CVC members are advised not to deal with Concepts Club Services <http://www.conceptsvacationclub.com/final-data/phpportal/>

FYI

Refund will be paid in 45 days after date of cancellation (excluding Sat, Sun & public holidays).

How do i check with cvc directly with regards to my membership?

For status of your CVC membership, please write to <[email protected]>

For Cash Reward Scheme, please write to <[email protected]>

REPLY IN BLUE BOLD PRINT ABOVE

A Good Samaritan SG

Hi Good Samaritan,

So can I make a police report juz like what you did? Or what should i do?

You may file a police report online @ http://www.spf.gov.sg/epc/ePCLinks.html with subject matter being "Suspected Timeshare Scam".

snarimah SG

Hi Good Samaritan,

When u said written cancellation, meaning do i have to hand deliver the letter? What do i need to state in the letter? And would they ask why we want to cancel or force us to pay the maintenance instead?

Thks

A Good Samaritan SG

Hi Good Samaritan,

Thks

According to the terms & conditions, you are able to cancel the Service Agreement provided notice is given within 3 days from date of the contract. Concepts Club Services will also ask you to surrender all original documents, ie Service Agreement & Receipts. Please make copies of these documents for your file and request from Concepts Club Services to give you a confirmation letter for the cancellation (and as a precaution, please also tell Bobby to include in the letter that Concepts Club Services has collected your original Service Agreement & Receipts).

Your letter is basically to request for cancellation of Service Agreement with Concepts Club Services Pte Ltd with immediate effect and reimbursement of $1,000/-. It is up to you to include the reason for your cancellation, ie CVC members are advised not to deal with Concepts Club Services (a notice found in CVC's website).

Don't bother about the maintenance fees as Concepts Club Services has no relationship with CVC. Btw, are you entitled to maintenance fees waiver? If yes, you may have a copy of the letter from the defunct LGM.

snarimah SG

Hi Good Samaritan,

So i'll have to go down to their office again and give them the cancellation letter plus the original documents?

A Good Samaritan SG

Hi Good Samaritan,

So i'll have to go down to their office again and give them the cancellation letter plus the original documents?

No choice lah (please ensure Bobby Wiranto is in the office first).

As time is the essense, I suggest that you drop Bobby an email of your instruction to cancel the Service Agreement with immediate effect and then deliver the orginal documents by hand.

A Good Samaritan SG

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