Marriott concierge told me their management decided not to use
DH services anymore because it is not fair for many cabbies.
There is nothing wrong as long as the hotel management offers
the transport services and are prepared to issue invoices using the
hotel name. If pax complain, hotel management
must be prepared to step in and defend the cabby. Guest pays hotel,
cabby claims from concierge. CPIB and LTA will not bother cabbies
anymore.
If this problem is not fixed, there will always be angry
passengers and cabbies complaining to lta and cpib.
To penetrate concierge, not so easy, and most of them easy way out,
bellboy lo...... Me all this while don't except bellboy
business.....I always stress on members, be careful, protect
yourself...... Nowsday 3 stars hotel within CBD area also MERC
targets, but ho, worth it or not, is up to individual, control
measure very difficult to implement, to safe guard yourself just
have to put more effort in selling and make sure hotel willing to
commit to you.....
