customer svc office (CSO) (to Customer svc director): Oh no, we
lost an important client - Tetsumi. He's finally fedup
CS director : No, tell me it isn't true.
CSO: yes, he even posted it on Sgforums and ranted on our poor
customer service. what do we do?
CS director: this cannot happen, we cannot afford to lose him - he
is our key client. What if the rest follows and quit en-mass? We
are doomed
CSO: yes, it will affect our quota & performance bonus
CS director: yah, my bonus and stock options. What happened?
CSO: Sir, according to our investigation, its bcos our IT mgr's pay
is lagging behind the private sector, thats why his efficiency is
also lagging behind.
CS director: Ha, thats why. Come to think of it, my pay is lagging
behind my peers in the private sector as well....so maybe in the
nxt general meeting, I will table an agenda to increase my pay to
be on par with the private sector. Then this will cascade down to
people down the food chain....
CSO: good idea, but how about Tetsumi?
CS director: no problem, this is what you do, call him to explain
to him about our IT system and assure him that we are taking the
neccesary steps to imorove the situation. Oh, borrow the template
you see from 146th Forum, they make good diplomatic, off the mill
replies that will soothe emotions but effectively not answering to
the point.
