Singtel MIO horror:
RE: http://brennan.sg/?s=mio
Singtel MIO horror
by brennan on 11 feb 2007
The technician at my home only managed to get my Singtel mio
package partially working on a Thursday evening. Slightly under an
hour was spent getting the broadband service running. And the
digital voice line only worked the following day.
Initially, we thought that the connection problem was due to a
wrong password. The set-up and configurations were okay, but the
connection could not be established. Later, the technician told us
that there had been a fault on Singtels server side. Probably
somebody flipped the wrong switch, he said.
=
As the technician did the final touches, he told me that he is only
paid $10 for every installation job. He works in another company,
under the contract of Singtel. Starhub paid $25 for such a job, and
both telecom at one time paid as high as $40 per job. He serves
over 10 houses per day.
In the end, Singtel had delivered a faster broadband connection
(3.5Mbps) at the cost of frequent disconnections. The digital voice
service was delivered later, and faced frequent cut-offs midway
through the call. For a telecom which has proclaimed a net profit
of 13% to S$994 million, their service standard didnt match
up.
Singtel mio wasnt promoted over the weekend newspaper. And their
television commercial didnt seem to appear on air either.
