Got this email from a fren:-
Read from bottom to top then u will understand...
Next time you get a reply from Carrefour's customer service
after
launching a complaint, don't think they are actually looking into
your
complains... It's just the usual response they send... Read on
the
first mail from below upwards
====================
Hi Friends
Please read the emails exchanged between myself and
Carrefour.
It is very disappointing to know that they give their usual msg
to
their
customers' feedbacks. What is worse they even forwarded their
internal
emails for me to read
This is an excellent example of what not to do.
Please forward this email to your friends for their reading.
Thomas
----- Original Message -----
> > From: Thomas Lee
> > To: Linda Tjendekia
> > Cc: Suntec Customer Service ; Juliana Yong
> > Sent: Wednesday, October 25, 2006 9:43 PM
> > Subject: Re: Poor customer service at Carrefour
> >
> > Hi Linda
> >
> > Thank you for replying to me with the usual message as
suggested by
> > Hamidah in her email to you
> >
> > Now I know how much Carrefour value their customers. I
shall forward
> > your email and Hamidah's email to all my contacts so they
will know
too.
> >
> > Thank you
> >
> > From 'Your valued customer'
> >
> > Dr Lee
> >>----- Original Message -----
> > From: Linda Tjendekia
> > To: [email protected]
> > Cc: Suntec Customer Service ; Juliana Yong
> > Sent: Wednesday, October 25, 2006 6:25 PM
> > Subject: Poor customer service at Carrefour Dear Dr.
Lee,
> >
> > Firstly, let us take this opportunity to thank you for
your patronage
at
> > Carrefour Suntec City. We would also like to thank you
for your
valuable
> > feedback on our service.
> >
> > Please accept our sincerest apology for the unpleasant
ordeal and the
> > inconvenience that we have put you through with this
inexcusable lapse
> > of service. We have highlighted this issue to dept
management and a
> > serious briefing has been given to assure that we will
continue to
> > strive to strengthen our customer services to minimize
inconveniences
> > for all our customers.
> >
> > At Carrefour, it is our goal to render service excellence
in the retail
> > scene and we will continue to strive to deliver the best
services to
> > benefit all our valued customers including your
goodself.
> >
> > Thank you.
> >
> > Yours truly,
> >
> > Linda
> > Management Support Officer
> > Appliance & Textile Divisions
> > Carrefour Suntec City
> > ---------------------- Forwarded by Linda
Tjendekia/SING/Carrefour on
> > 10/25/2006 05:54 PM ---------------------------
> > Sent by: Suntec Customer Service
> > To: Linda Tjendekia/SING/[email protected]
> > cc:
> >
> > Subject: Poor customer service at Carrefour
> >
> > Hi Linda
> >
> > Reply to customer the usual msg but lupa cc it to you....
sorry lupa
> > (festive mood) :-) Kindly reply to customer ya.... once
again Sorry.
> >
> > Many Tks
> > Hamidah
> >>---------------------- Forwarded by Suntec
Customer
> > Service/SING/Carrefour on 10/25/2006 01:35 PM
> > ---------------------------
> > Please respond to Thomas
> > To: [email protected]
> > cc:
> >
> > Subject: Poor customer service at Carrefour
> >
> > Dear Sir/Mdm
> >
> > I was at Carrefour-Suntec City - on the night of
15/10/2006 to buy the
> > following items, a laptop, a fax machine, a DVD recorder
and a
roadbike.
> > I left with only the laptop and the DVD recorder. I did
not buy the
> > roadbike because the staff serving me could not tell me
the difference
> > between a $900 bike and a $300 bike except that they were
both had
> > aluminium frame. I did not buy the fax machine because no
one bother
to
> > serve me despite standing at the fax machine section for
15 mins. I
> > approached a staff at the adjacent section selling
telephone but all he
> > told me was the staff selling fax machine is not around
and did not
> > offer any assistance.
> >
> > On the 21/10/06 I returned to Carrefour - Suntec City -
to get a refund
> > for the laptop as I had discovered that the laptop only
supported
> > Windows XP and could not be used to run my DOS programme.
The salesman
> > who sold me the laptop 6 days earlier was very unhappy
and refuses a
> > refund of the laptop citing various lame excuses. He
finally agree to
a
> > refund after I went through Carrefour's refund policy
with him. At this
> > point he make a photocopy of my identity card claiming
the company's
> > need to track my refund history. I was outrage and
disappointed at
being
> > treated like a criminal and asked for the duty manager.
The duty
manager
> > arrived and agreed that it was not Carrefour's policy to
make photocopy
> > of customer's IC but he was no better than the salesman
for he wanted
to
> > take down my particular's instead.
> >
> > I am very disappointed with the Carrefour's staff, from
the lack of
> > product knowledge to the lack of service and finally to
their staff's
> > attitude of negating on the company's promise of a refund
if goods
were
> > returned intact. They should not bother to track my
refund history as
I
> > will not be shopping there anymore.
> >
