Customer Service at Carrefour

jay_rocks SG

oh i c. he's a doctor? omg. shame on u

storywolf SG

Originally posted by spinsugar:

You blind or what? Customer turned out to be a doctor in the end but so what?? No need to be Dr to see that the Carrefour staff made a stupid mistake lor..

Happen to anyone also same - It still reeks of bad attitude.. [b]the Carrefour staff wanna be lazy & reply with template also have to be smart what.. who so stupid go and forward their internal e-mail to customer leh? Somemore got the words "The usual template... (holiday mood)".. I'm no doctor, but I'd kick up a fuss too.. it's not only unprofessional.. it's downright insulting to ANY customer! [/b]

Maybe you the one who is blind, What I am complaining is Dr is unfair about all his complains, in fact his notebook case is totally non-sense ..... You blind is it ? We talking about the doctor at fault, not talking about template !!!

So what the staff make a mistake, if a Dr that highly educated and professional also can make mistake of getting a new notebook , without thinking that his software is old dos !!!! then a more less educated and professional supermarket staff cannot make mistake is it ?

So doctor can shit , other people cannot is it !!! You are the one that is blind, maybe you should go see that doctor to treat you blindness , I bet he will use a template also to refer you to the mental hospital !!!!

UncleFishballz SG

what the FUCK
thomas lee is my boss name!!
but must be coincedence lar -_-

goaler SG

is your boss a PHD or a doctor?

Ito_^ SG

Laughing carrefour got pwned.

dcx SG

Now we know how to sabao our bosses or colleagues who keep throwing or tai-chi their things.... Laughing

A job well done by Linda

pretzel SG

No leh, I have returned countless items from Carrefour and they always do it without even asking why. I like to shop there

Nelstar SG

Obviously someone who doesn't know how to run dos emulator in Win XP environment and that Win XP is using NT.

Laughing

Nelstar SG

To sum it all up.

Someone who blames Carrefour for his own stupidity in not knowing how to utilise the DOS emulator which could emulate DOS 3.1 and above.

Laughing

lpx88 SG

Ownage Laughing

Cystaire SG

I think Carrefour's main mistake is the email slip-up. For me their service is OK for a hypermart. To understand the saleman's frustration, you should visit Carrefour on a busy day and see how crowded it is. There are so many people asking so many things. An careful consumer should do his homework first, especially for expensive things like a notebook computer, you should never depend entirely on a salesperson.

It is rather strange that this Dr. Thomas Lee is buying a computer from a hypermart rather than Funan or Sim Lim, or even Best Denki. Maybe he is busy doctor who has no time to shop at all. I think I would also be very frustrated if a customer wants to return a new, perfectly functional notebook because it can't run DOS programs. A simple emulator (like DOSBox) will do, however, the question remains -

What kind of important program still runs on DOS nowadays? Why is the doctor so unhappy that he can't run it?

KangZ SG

The main issue here is not whether Thomas is a moronic consumer. It is the way Carrefour deals with a customer's complaint, which is imho disgraceful. Discount retailer or no discount retailer, i think it's only reasonable that customers like us get decent services. And from the email correspondences, the treatment that Thomas got was far from decent.

Do anyone of you believe that Carrefour will be more erm... sincere even if the customer's complaint is perfectly valid? I dun think so.

Cystaire SG

That was the intended issue, yes - but ends up revealing more about the customer than about Carrefour.

I don't see anything strange about Carrefour having a standard email reply - if they receive thousands of correspondences it would be impossible to tailor every email message. The response was predictable, but it wasn't rude.

You ask if Carrefour would be more sincere even if the customer's complaint is valid. Dunno - no data available.

We only have one email exchange based on an invalid complaint. Very Happy

stoty SG

The issue is not about how sincere the use of a template reply is. It is perfectly acceptable i think.

The issue is about the fact that Linda didn't even bother to cut off Hamidah's email. Obviously its unintentional but it really reflects a very unporfessional and sloppy attitude.

spinsugar SG

I suppose you didn't read carefully, but it's already been mentioned that Carrefour terms & conditions fully covers Dr Lee's claims.. that means the doc has every right as a consumer to make use of Carrefour's return policy.

You don't seem to understand that customer service and consumer rights apply to everyone. It doesn't matter if you're a doctor, a cleaner, a student or whatever. I work in the cust svc line, and that was NOT a small mistake. I can guarantee you that this sort of thing WILL get you penalized or even fired in ANY company with integrity. Especially because the way the staff phrased that internal e-mail.

Don't discriminate.. see the word "Dr" only jump and jump.. it's not about the doctor, man. I suppose if this happened to you, you'd be the sort to keep quiet, but you can't expect everyone to be a carpet like you. This one just so happened to be a doctor.. but if this were a less educated consumer, I doubt you'd throw your mindless acid all over the place Rolling Eyes

Grow up!

goaler SG

Originally posted by Cystaire:

That was the intended issue, yes - but ends up revealing more about the customer than about Carrefour.

[b]I don't see anything strange about Carrefour having a standard email reply - if they receive thousands of correspondences it would be impossible to tailor every email message. The response was predictable, but it wasn't rude.

You ask if Carrefour would be more sincere even if the customer's complaint is valid. Dunno - no data available.

We only have one email exchange based on an invalid complaint. Very Happy
[/b]

I dont agree with having a standard email. It shows that they dont really care.
I believe they shld at the minimum investigate what excatly happened.
If it is only a standard reply, then why bother to employ customer service officers?

Im in FMCG industry, and whenever we receive a compliant, we really investigate the matter and try our best to resolve the issue.
Sometimes, if it is really our fault, we give vouchers or gifts to show our apology, so as to pacify and retain the customer.
I believe this shld be the way.

OO_OO_OO SG

what the fuck are u talking about?

dont equate education level to service.

Cystaire SG

I agree that this is a bad slip-up. There have been well-publicized email slips that have affected company reputations and cost people their jobs. Be careful with your emails!

Ito_^ SG

ya lor. very embarrassing for carrefour's side.

and i've no idea why so many ppl flame the customer. this topic isn't even about his problems. sibei offtrack.

Cystaire SG

Does your industry norms extend to supermart/hypermarts?

You immediately assume that Carrefour doesn't care. But in the email trail a Juliana Yong was informed of this incident.

Perhaps the situation was in fact investigated.

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