Problematic SingNet ADSL Broadband Service

ShutterBug SG

I wonder if any of you have had issues using SingNet's ADSL broadband services?

One thing for sure, SingNet's Tech Support really sucks, as their number is so time consuming to get through because all their available techical support officers are busy.

Some of their ADSL modems they include in their subscription packages are also unreliable, particularly TECOM.

And when you finally do get to speak to a technical officer, they can only send someone down one week later. OMG!

This is one sure way to suffer high blood pressure!

Why is SingNet such a large government company, so sloppy????

^tamago^ SG

did u call them at 5am plus? Laughing

ShutterBug SG

In fact, 5am may be a better time to call.

Office hours you can never get anyone to answer your support call.

And lunch hour, no way Jose!

They just leave this recorded message; "All our technical officers are busy at the moment, please hold on."

And you can hold like forever!

^tamago^ SG

no wonder...

when he say one week, it means within the next working week. cos today is sunday. and call at this time, i think he have no choice but to 'fu yan' and give u half past six answer cos there's nothing he can do except to leave a msg with their on-site technical ppl and wait. Twisted Evil

strangely, i have no problems with them, and i do manage to get through after a while.... not more than 10mins... just give it a bit of time, put loudspeaker and wait lor.... it will get through...

digicharat SG

dump singnet.
start hubbing. Laughing

FireIce SG

tts why me from singnet jump to starhub

ditzy SG

Me cablevision lan lan have to jump to starhub. Laughing

Ito_^ SG

starhub isn't problem free too.. bottomline they are all problematic. Neutral

Clubbing SG

Yeah, I'm using maxonline 6500 but it has problems too.. Recently I disconnect from my internet very often even through I'm not using wireless.

Ito_^ SG

the only consolation is the freebies they use to exchange 2 years of our freedom.

deathscythe99 SG

Has the new service been slow? Thinking which to go into, now on Singnet old ADSL plan but no longer in contract….

Xcert SG

wait and see...dun sign contract with any ISP first

now going into price war...see what stuff they can come up with.

FireIce SG

www.qmax.com.sg

^tamago^ SG

oh yeah, starhub will launch 100Mbps service by year-end….

SilverPal SG

Sadly, my area doesn’t have cable laid in the ground, so still enslaved by singnet.

Båseline SG

Yeh but it does not really help in speeding up oversea sites. if local p2p.....damn fast tho.

FireIce SG

most impt is price lah

singnet now so cheap
starhub shd stay competitive oso

ShutterBug SG

You know, while Starhub isn't problem-free, at least their techs don't give half-ass solutions or answers to connectivitiy problems!

With Singnet, every damn issue is universally solved by turning off your Firewall! WTF.

And Starhub's techs are more competent and knowledgeable, and always patiently help you through the phone without getting impatient.

I call Starhub helpdesk, I get put on hold for about 5mins. If I call Singnet helpdesk now, I'd be holding on INDEFINITELY!!!!

WTF!!!!!

Service with Singnet, SUCKS ROYALLY!!!!!

browniebaobao SG

Few weeks ago, i experienced connection prob at the same timing for 3 consecutively nights.

me and my sis called the hotline till after 12am but nobody picked up. Furious, I called up the next day and made a complaint. My sis made noise, because they are so inefficient. Think they outsource to India.. coz if u notice, the technicians are Indians! They then called my hp everyday to check that things are working fine.

Ahdi88 SG

wats the use of such a big water pipe when the water flowing through is only using about 10% of the pipe? Rolling Eyes